Every different social style we face in business is a good opportunity in business . How to determine and deal with different customer styles. Know your style, your customer style and Maximize your benefits

Stress management is essential for every human being especially those who work in highly competitive environment who needs to use different tactics to cope with different stressors and live a happy life Stress Management Role of Personality in Stress Self - help Yoga Breathing Techniques

You learn to tap into your own feelings, sense inner signals, and recognize, how your feelings affect you and your performance. You become more proficient in self-awareness and have a greater capacity to be aware what is impacting you and others. You understand different parts of your personality better and develop effective skills in self-leadership. You understand the impact of emotions and how you benefit from emotional intelligence You learn how the physiology of the brain plays a major role in dealing with emotions. You are more aware of the emotions that steer your actions. You identify emotional triggers and can regulate more consciously those automatic reactions that may get you into difficulties. You gain insight into the benefits of mindfulness, and learn how to integrate it into your daily life

How to improve your talent in negotiation by studying and training as well and be able to deal with different TOS strategies to reach a successful negotiation. Negotiation types Negotiator criteria Negotiation and Communication Negotiation rules & strategies Different negotiator styles and examples to make it clear and useful.

Motivation is an important factor we should use to move forward, continue and overcome all obstacles we face. Meaning of motivation Self-motivation, Role models Steps of motive, Types of motivation, Strategies and theories.

Clients Objections are always bothering salesmen, But professional sales Reps know well that objections are the preliminary indicator that shows us a hidden clients’ interest. In this course we will highlight the proper psychological tricks to discover & handle doctors’ objections. Identifying Negative Attitude Types (Objection, Resistance) How To Deflating Objections (Bridging Techniques) Handling Negative Attitude

Time is the constant unit in life so our aim today is don’t waste your life ”time” this will be throughout our points of goal setting and ways to organize our life to achieve it through the action plan of proper time management. Why & What is Time Management? Testing your time management efficiency Prioritizing “Urgent Vs. Important” Delegation & Time Management Barriers & Benefits of Effective Delegation

By the end of this course The healthcare professional will be able to Establishes an ongoing relationship between the professional and the patient. Provides the exchange of information necessary to assess a patient’s health condition, implement treatment The Process for counselling Counselling and confidentiality Goals of Counseling. Basic communication and counselling skills

The course provides an introduction of operational excellence in hospitals and healthcare business … Introduction to The Power of Operational Excellence in Healthcare Business The Triple Operational Challenge The 7 Flows of Healthcare (Process Description) Opportunities for Improvement Lean Approach in Healthcare Patient Experience and Reflections Journey Mapping and Customer Corridor Dimensions of Service Quality

This course demonstrate diffent types of professional planning in healthcare management & its application on healthcare organizations, starting from strategic thinking and putting basics of planning, then different types of strategic planning. Strategic thinking & Strategic Management levels. Planning Basics Types of Strategic Planning Operational planning Planning projects for TQM in Healthcare Organizations

The course provides an overall introduction of Finance in Healthcare Business Understanding Finance in Healthcare Business … Budgeting and Planning … Capex Expenditure Decisions … Cost, Volume, and Profit Analysis … Financial Statement Analysis … Managing Cost, Care, and Health … Revenue Cycle Management … Management Accounting … Policy Choice …

The course provides an overall introduction of Soft Skills for Clinicians Introduction to Soft Skills for Clinicians … Personal Leadership … Powerful Presentations … Personal Effectiveness … Management vs Leadership … Leadership vs Management … Transformational Leadership … Time Management … Soft Skills for Clinicians: The way forward …

During this course, you will learn differences between marketing, sales & advertising, & how to establish professional integrated marketing department, main concepts of marketing, marketing planning, strategic marketing & tactical marketing, & difference between marketing & growth hacking funnel Differences between marketing, sales & advertising, How to establish a professional integrated marketing department? Main concepts of marketing, Marketing triangles, Marketing planning, Strategic marketing, Tactical marketing, Difference between marketing & growth hacking funnel.

Effective communication in all departments to provide a high standard of services to patients & Relatives. Effective CRM for patients & Relatives. Patient Satisfying and patient delighted Reservation and booking cycle. Call Center, Attending and examination by treating Doctor. ER accepting credit/ cash patient and treatment, Admission Cycle and booking room. Discharging patients process, PR in Health care, Patient billing cycle (cash/ credit ), Customer Relationship Management in Healthcare, The patient complains and quick responsiveness.

More than 27 Marketing Campaigns to promote your clinics This course will provide you with marketing knowledge & elements can be used to be a unique clinic in your trade area Intro, Marketing & Selling, Definition of Marketing • Marketing Planning Process, Marketing Info. System (What / How), Strategic Marketing (STP), Tactical Marketing (4Ps), Implementation (Action Plan), Cybernetic (Reporting), Marketing Suggested Ideas.

The course provides an overall introduction of Healthcare Information Technology Introduction to Information Technology in Healthcare, Need for IT in Healthcare, Electronic Medical Records (EMR), Electronic Prescribing (E-prescribing), Telehealth/Telemedicine, Enterprise Resource Planning (ERP), Privacy and Security in Healthcare IT, Quality and Healthcare IT, Current status of Healthcare IT.

The course has 9 units, the first one is introductory while the remaining 8 discuss 8 different important domains within Health Informatics Introduction to Health Informatics, Health Information Systems Overview, Electronic Health Records, Computerized Provider Order Entry (CPOE), Clinical Decision Support Systems, Patient Monitoring Systems, Medical Imaging Systems, Consumer Health Informatics, Administrative, Billing, and Financial Systems.

An Introduction about the healthcare industry and how it is really different than any other business industries The patient-Centered organization is a real cornerstone and means a very bright future. Patients are Customers? Patients are Clients? We are going to know. Doctors in Healthcare As Customers, Providers, Hospitals, Clinics, Medical Facilities in general. How to be prepared & Equipped to provide the services. Human resources, The most precious assets we really have, how to prepare them? How to keep them well recognized & appreciated, Medicine Management! What is it? How it helps & enable the services provision quality, Integration! What does it mean? How important is that? The supply chain in healthcare is a real challenge. Is it similar to any other business? Or we are different? We are not alone! Hospitals, Patients are not only one to one relationships! We have Third parties on board, Who are they? What is the role of them?, As healthcare became a business! We need Businessmen, investment, Money, Banking processes.

In leadership in Healthcare Organizations you will learn the main principles of leadership, top 10 skills of leadership & top 12 leadership styles. Leadership principles, Leadership skills, Leadership styles.

By the end of this course; the participants will be able to: Understand & applying how to attaract and maintain theier customers in long relationship and also gain a competitive advantages over the healthcare competitors in the market. Marketing: Creating and Capturing Customer Value, Company and Marketing Strategy Partnering to Build Customer Relationships, Analyzing the Marketing Environment, Managing Marketing Information to Gain Customer Insights, Consumer Markets and Consumer Buyer Behavior, Business Markets and Business Buying Behavior, Customer-Driven Marketing Strategy, Product, Services, and Brands, New-Product Development and Product Life-Cycle Strategies, Pricing and Pricing Strategies, Marketing Channels, Retailing and Wholesaling, Integrated Marketing Communications Strategy, Advertising and Public Relations, Personal Selling and Sales Promotion, Direct and Online Marketing, Creating Competitive Advantage, The Global Marketplace,

The course provides an overall introduction of Hospital Branding in hospitals and healthcare business. Introduction to the Power of Branding in Healthcare Business, Hospital Brand is a promise, How to measure Brand, Brand Value and Return On Investment (ROI), Why Healthcare Branding is different, Hospital Internal Branding, What do we need to do, Advantages of a Strong Brand, Strategic Brand Management, Key concepts in Hospital Branding, Case Study: Mount Sinai Hospital, Hospital Branding in Egypt.

The course provides an introduction of Managing People in hospitals and healthcare organizations. Introduction to Managing People in Healthcare Organizations, Setting System Based Hospitals, Management Practice and SMART Objectives, Motivation and Commitment, Leadership in Healthcare, Conflict Management, Reward and Remuneration, Performance Appraisal.

The course provides an overall introduction of the way forward in Leading Healthcare organization in a very rapidly changing world. Introduction to the change of Healthcare Business, Leading Organizational change, Role of ethics in Healthcare, Conflict of Interest, Healthcare financing, Corruption in Healthcare Business, Information Technology in Healthcare, Leadership in multicultural organizations, Healthcare System in Kingdom of Saudi Arabia.

By the end of this course The healthcare professional will be able to: Explain the basic healthcare quality concepts Participate in organization-wide strategic planning including development of mission, vision, goals, objectives and leadership. Collaborate with quality department Contribute to development and revision of a written plan for and case/care/disease/utilization management programs Coordinate a patient safety. Introduction to Healthcare Quality Concepts, Introduction to Strategic Leadership, Introduction to Performance measurement and Improvement, Introduction to People Management, Introduction to Communication, Introduction to Patient Safety, Introduction to Operation management.

The course provides an overall introduction of Strategic Thinking and Decision-Making process in Healthcare. From noticing to making sense, Situation Analysis: Past, Present, and Future, Strategic Approach, Identifying new opportunities, Strategic planning in Healthcare, Strategic Thinking and Decision Making, Forecasting and Scenario Planning, Strategic Foresight and competitive Intelligence, Peripheral Awareness, Case Study: Egypt.

The course provides an overall introduction of Evidence Based Medicine, its importance, approach and benefits … What is Evidence Based Medicine? Evidence-based health care practice, Importance of EBM, Evolution of EBM, Decision making in EBM, Five-Step Approach to Practicing EBM, Benefits of adopting EBM, Misconceptions in EBM, Evidence-based Public Health.

During this course you will learn main functions of HRM in healthcare organizatins & how to apply these functions practically in your organization 1. Functions of HRM in Healthcare Organizations 2. How to make professional CV & professional account on LinkedIn? 3. How to make professional recruitment campaign? 4. How to make professional medical training management of healthcare organization?